Last Updated: 27.08.2024
Our website considers protecting the rights of consumers as one of its most important principles. If for any reason you are not satisfied with your purchase, please do not worry. Customer satisfaction is very important to us and that is why our return procedure applies to you.
Our return procedure aims to make your shopping experience hassle-free. Your satisfaction is our top priority and we act accordingly. In the event that you are not completely satisfied with our products when you receive them, you have the option to return them.
Please read the return terms below carefully and do not hesitate to contact us with any questions or for the necessary steps for the return process.
- You can return the product you have received within 14 (fourteen) days from the date of delivery without destroying, spoiling or using the product, as you received it, with Loomis.
- If the product / products you want to return are defective, the shipping fee is covered by our company.
- You can send the product you want to return to the following address together with the invoice via Loomis.
SHIPPING ADDRESS will be shared with your once you e-mail us.
- Open and check the packages that you think are damaged during shipment in front of the company official you receive. If there is any damage to the product, do not take delivery of the product by making a report to the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received. .
- Returns of used, destroyed products are not accepted.
- In accordance with the Distance Selling Contracts Regulation, you do not have the right of withdrawal under the following conditions.
- Contracts for goods or services whose price changes due to fluctuations in financial markets and which are not under the control of the seller.
- Contracts for goods prepared in accordance with the wishes or personal needs of the buyer.
- Contracts for the delivery of perishable or expired goods.
- Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of goods whose return is not suitable in terms of health and hygiene.
- Contracts relating to goods that are mixed with other products after delivery and cannot be separated due to their nature.
- Contracts for the delivery of books, digital content and computer consumables in tangible media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
- Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription contract.
- Contracts for accommodation, transportation of goods, car rental, provision of food and beverages and leisure time for entertainment or recreation, which must be performed on a specific date or period.
- Contracts for services performed instantly in electronic media or contracts for intangible goods delivered instantly to the buyer.
- Contracts for services whose performance is started with the consent of the buyer before the expiration of the right of withdrawal period.
- Contracts related to vehicles that are obligatory to be registered according to the Road Traffic Law dated 13/10/1983 and numbered 2918 and contracts related to unmanned aerial vehicles that are obligatory to be registered or registered.
- Contracts relating to cell phones, smart watches, tablets and computers that have been delivered.
- Contracts concluded through a live auction.
- Contracts for the installation or assembly of the goods specified in the description and user manual to be installed or assembled by the seller or authorized service.
- You are obliged to return the product in the condition in which it was delivered. If you return the product or exercise your right of withdrawal, the product price will be refunded at once within 14 days from the exercise of the right of withdrawal.
- If you have made the payment by credit card, we would like to emphasize that the average process of reflecting the amount refunded by us to the credit card to your account by the Bank may take 2 (two) to 3 (three) weeks, and that the reflection of this amount to your accounts after the return of this amount to the bank by us is entirely related to the bank transaction process. We are not responsible for possible delays.
- You can send all your requests, complaints and questions regarding the refund processes to info@cansukirali.com.